Sales & New Enquiries
  020 8882 6719       sales@expatmail.co.uk
ExpatMail
FAQ

Over the past 40 years at Prime Secretarial, we've done our best to create a service that anticipates and meets our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 020 8882 6719 (INTL +44 208 882 6719) or sales@expatmail.co.uk

APPLICATIONS AND SETUP

How long does it take to setup my application?

All applications are normally processed the same day we receive them but always within 24 hour. For speed, we will e-mail you a confirmation letter with details of your address and account, with a further hardcopy and receipted invoice will be posted to you.

I do not have a VAT and/or company registration number

In which case, just leave this section blank.

I am a private individual, do I have to pay the VAT?

VAT is payable on all services by all applicants.

I am based in the USA and do not normally pay VAT on imported goods, so do I have to add VAT to the service

Our services are based and provided from within the UK, and therefore VAT is payable on the service we provide.

Are the details I provide to you confidential?

All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service and your details are not provided to any third party whatsoever. We are, however, obliged to provide this information to official bodies, such as Courts, Customs & Excise and the Police should we be asked or required to by law.

What payment methods do you accept

We accept, cash, cheque/postal orders, bankers draft, bank (BACS/Wire) transfer, all debit and credit cards and PayPal.

THE SERVICE AND MAIL FORWARDING

Do you keep records of what mail I receive?

A lot of time and investment has been spent in developing our unique in-house software that barcodes and logs EVERY single item of mail that enters and leaves our premises, as well as recording external tracking numbers from items we have signed for on your behalf, right through to how many items of mail we have sent to you and on what day.

How often do you send mail to me?

We can send mail to you as often as you require. This should be indicated to us on page 2 of the application form. Our frequencies are daily, weekly or monthly.

Do you batch my mail or do you send it as individual items?

Mail is always bundled 're-enclosed' into an outer envelope. We insist on this for added security. For example if you have requested daily forwarding and you have received 3 items today, then those three items will be sent to you as a single consignment.

Are there any handling charges when you post my mail to me?

There are no handling or packing charges when mail is sent on to you. All you pay for is the actual postage charge at our cost with the Royal Mail. The postage costs are deducted from a 'postage float' that you will initially provide to us in addition to your subscription. We will send you a top-up request from time-to-time according to your usage.

Can you send mail overseas?

We have clients all over the world, and can send mail to you wherever you are.

How often can I change my forwarding address

Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department(by fax, post or e-mail).

SUPPORT AND CUSTOMER SERVICE

How can I contact you?

As well as by telephone on 020 8882 6719 (Intl +44 20 8882 6719), you can also use our departmental e-mail addresses.
Accounts Department - accounts@expat-mail.co.uk
Mail Room (for mail and post enquiries)- post@expat-mail.co.uk
Sales Department (for new accounts and service changes)- sales@expat-mail.co.uk

PRODUCT / SERVICE SPECIFIC

Do I have to subscribe for a year?

We also provide the service for a 6 month and 3 month duration. Please indicate your preference on your application form. Please note that the service will only operate under the period in which you are subscribing.

MISCELLANEOUS

How long have you been providing this service?

We were established way back in 1962 and we are still at the same premises today. 2012 will be our 50th anniversary in business.

Why should I use ExpatMail?

Having been in this business for over 40 years, our services have developed and we have expanded, yet our focus remains on providing an excellent and efficient service and together with our team of loyal employees, the company is still a family business, owner-managed and run, ensuring that our clients, wherever they are in the world, receive the professional and friendly service from PRIME Secretarial that we have become renowned for.

  The Service - how it works

We offer the use of our North London address
as your UK address, due to it's location in the
heart of a mix of residential dwellings and
businesses - making it ideal for your private or
business use.

Private use

Here is an example of how you may wish to use the address for private use

Mr A Smith
483 Green Lanes
London
N13 4BS

Business use

Here is an example of how you may wish to use the address for private use

Smith Electronic Services
483 Green Lanes
London
N13 4BS